Assertiveness: An Empowerment Tool

Good communication is central to most successful interactions with others. There are likely some businesses where communication is less essential to the work they do, but for those working in any type of human services, it is critical. Assertive communication methods are simple and powerful strategies that encourage an honest and forthright style, abandoning indirect and subtly judgmental interactions and relying instead on clarity of thought/expression to get to the heart of the concern in question. Assertive communication strategies can be used to increase your effectiveness both in professional and personal environments and when used precisely, can increase self-confidence and your ability to accurately identify feelings and moods that can muddle effective communication. This training is focused on how to utilize these techniques to increase positive treatment outcomes for those we serve. We will also explore and identify opportunities to incorporate these strategies into our professional and personal interactions to increase successful and fulfilling outcomes in these situations as well.

Some of the training goals to be explored are:

• Define and increase the knowledge base about assertive communication skills
• Understand the power and practice of using “I” statements
• Identify the differences between assertiveness, aggression, and passivity
• Develop an understanding of how assertiveness can support an individual's journey of recovery
• Promote the use of assertiveness to develop deeper relationships and improve effective communication skills
• Examine assertive communication tools that support the development of leadership in all individuals as a way to grow professionally and personally
• Practice assertive communication techniques to apply creatively in a variety of interactions
• Discover how these techniques support more healthy and balanced life choices and can assist in the management of positive and negative stress

Thursday, November 8, 2018 - 9:00am to 4:00pm
PCB Hours Approved: 
6 hrs
Renee Cavallaro, MSS, LCSW, CAADC
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