Employment Opportunity: Family Services Advocate/Lead Case Manager – Children of Incarcerated Parents

Compass Mark
Lancaster, PA

The Family Services Advocate works from the Compass Mark main office and the Lancaster County Prison. This position gathers referrals that identify the children of the incarcerated within Lancaster County and provide case management support services to both the children and their caregivers. The Family Services Advocate will organize and facilitate special visitation within Lancaster County Prison. Advocacy for this special population of children may include speaking engagements, public education materials creation, and other related work pertaining to the cause of children with incarcerated parents. This position may supervise up to two additional case managers.


The Family Services Advocate (FSA) receives and/or responds to referrals of identified children of the incarcerated from community, schools, and Lancaster County Prison. The FSA assesses the level of need for children and their caregiver/s after the time of intake, and provides support resources and referrals for those identified needs. The FSA offers resources to obtain Legal Guardianship documentation to caregivers as deemed appropriate and maintains accurate and regular documentation of all other services provided and regularly update these records as the case progresses. The FSA identifies, organizes and meets all parameters for requests of special visitation between parents and children within the Lancaster County Prison special family visits as possible and appropriate.

In addition, the FSA works closely to advocate for child conscious policy and procedures within the prison system as well as regularly reviewing trends, resources, and needs in addition to identifying programmatic adjustments, needs and solutions. The FSA will identify and participate with community collaborations, coalitions and events that further the cause of children with incarcerated parents. The FSA will provide Compass Mark Prevention Specialists with identified FSA clients that would benefit from information and referral services as appropriate and necessary as well as data for outcomes reporting. This employee may supervise up to two additional Case Managers.

The FSA provides monthly reporting to the Director of Operations regarding all program activities and any Supervisee activities. They ensure timely and accurate input of all case management services, surveys and records into the Empower system and answer all telephone inquiries regarding services for children with incarcerated parents. The Family Services Advocate supports the mission of Compass Mark in the community and adheres to the agency’s core values.


Education & Skills: Bachelor’s degree in Social Services, Criminal Justice or other field, and minimum of two years of experience providing case management services. Previous experience working with high risk populations required, or any combination of education training and experience that demonstrates the ability to perform the duties of the position. Exceptional organizational skills and communication skills, with a clear knowledge of mental health, substance abuse and the criminal justice system. Experience in the delivery of services to clients though case management, helpline operation, or crisis response. Must have a working knowledge of software programs including MS Office (Outlook, Word, Excel, & PowerPoint).

Qualities: High attention to detail with strong analyzation skills. Able to complete job tasks with limited supervision. Strong organizational skills and capacity to manage multiple projects; Must be flexible and capable of working in fast-moving yet at times ambiguous community context, while maintaining focus on clear solutions; Ability to work in a multicultural and diverse environment utilizing collaborative and team-oriented approaches; Commitment to high professional ethical standards.

Language & Reasoning: Ability to read, analyze, and interpret information. Ability to communicate clearly and effectively, including being able to create written reports and respond to questions. Ability to solve practical problems and interpret a variety of instructions in written and oral form.

Travel: Employee must have willingness to travel and access to reliable transportation. The employee must also possess a valid driver’s license and required vehicle insurance.

Work Environment and Physical Demands: The employee is frequently required to stand, walk, sit and reach with hands and arms. Must be able to move about the office to access files and equipment, and operate a telephone, mouse, and keyboard. The employee must be able to occasionally lift and/or move up to 25 pounds. Other abilities required by this job include the ability to adjust focus, concentrate for extended periods of time, and talk and hear. The noise level in the work environment is usually moderate.

*Equal Opportunity Employer*

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, ancestry, national origin, age, sex, handicap, or sexual preference.

Contact Info: 

To apply: Email a cover letter and resumé to Desiree Weber, dweber@compassmark.org, or mail to: Compass Mark, Desiree Weber, 630 Janet Avenue, Lancaster, PA 17601. No phone calls, please.

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