MAJOR DUTIES AND RESPONSIBILITIES:

Assists in the outreach and engagement of members identified as needing behavioral health support and treatment. Accompanies members to a variety of services or community support events in a variety of settings. Engages members by way of home visit, hospital visit and accompanying patients to Providers appointments as needed. Assists members with identifying recovery goals and strategies to achieve their goals. Communicates all concerns to clinical team and manager as necessary, seeking support and guidance proactively. Participates in multidisciplinary treatment team conference to maximize the treatment plan. Provides feedback to the treatment team regarding members and offering a unique perspective. Assist members with identifying natural supports and resources in their communities and teach members how to utilize these supports. Performs appointment scheduling and clerical duties as needed. Builds relationships within the community to identify resources that are available to the patients i.e.: Targeted Case Management providers, outpatient psychiatric providers, community resources, etc. Promotes community integration through the connection of resources, linking to supports, mutual-help groups, social clubs, volunteer and job opportunities.

COMPETENCIES AND SKILLS:

• Knowledge of healthcare industry's trends, directions, major issues, regulatory considerations and trendsetters.

• Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.

• Knowledge of and ability to use medical devices and tools in order to evaluate and treat patients.

• Demonstrates skills and knowledge necessary to assure assessment, treatment or care is appropriate to the age of patients served (i.e. neonates, pediatrics, adolescents, geriatrics).

• Knowledge and understanding of the Health Insurance Portability and Accountability Act.