Employment Opportunities
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Postings will be listed for 90 days unless otherwise specified.
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POSITION OVERVIEW: Assist clients in-person & by phone with appointment coordination, explaining care-access protocols. Daily monitoring and reporting on the status of clinical documentation, flagging missing, incomplete, expired, or otherwise deficient documents. Supports the Director of Outpatient & Admissions in monitoring service delivery and promoting adherence to agency policies, contractual requirements, and applicable regulatory standards.
• Professionally and courteously greet clients in person & by phone, schedule appointments and review client records required for admission.
• Monitor clinician schedules; identify gaps and rearrange appointments to accommodate emergencies.
• Review scheduled client’s charts daily/weekly and extract data regarding caseloads & documentation; prepare a comprehensive report for the Director daily.
• Support non-clinical services to facilitate client care coordination.
WE ARE SEEKING DEDICATED PROFESSIONALS WHO:
• Desire to embrace and advance the philosophy and objectives of JFK Behavioral Health
• Can establish rapport and cooperative relationships that maintain respect & integrity for each individual and preserve privacy.
• Are organized and can effectively manage multiple priorities in a busy setting.
• Are well-versed in maneuvering Electronic Health Record (EHR) systems and spreadsheets
• Have an awareness of the terminology, forms, records, and documents encountered in behavioral health treatment.
TRAINING & EXPERIENCE:
• 5-7 years’ experience in a role that provides direct patient and clinician support, coordinating scheduling; and evaluating & updating Electronic Health Records.
• BA/BS degree in healthcare or business administration, public health, or psychology, strongly preferred.
Schedule: Monday through Friday: 9 am to 5 pm
Location: Center City Philadelphia, accessible to SEPTA and Regional Rail
To apply: send resume to hr@jfkbhc.org