Click or scroll to see a list of FAQs. If your question is not answered here, email firstname.lastname@example.org.
- How do I recertify?
- Where can I find the requirements and fee to recertify?
- How soon can I recertify?
- I am not sure what my expiration date is for my credential. Is there a quick and easy way to find out?
- Do I send in copies of my training certificates with my Recertification Application?
- Can I recertify on the date my credential expires?
- How long after I recertify does it take to receive my new certificate in the mail?
- Do I need to provide my Social Security Number on my Recertification Application?
- If I am not currently employed or employed in a different field, can I still recertify?
- If my employer is paying for my recertification, can they send the payment separately?
- Can I fax my Recertification Application?
- How am I notified that I have a credential needing to be recertified?
- What if I have a name change? What is required to change my name?
- I have more than one credential and they expire on different dates? Is there any way to align them so they have the same expiration date?
- How do I know which credential is my primary credential?
- Can I get an extension?
- I’m retiring from the field; do I need to recertify?
- Is an ethics training required each time I recertify?
- How many recertification hours can be from online trainings?
- How do I identify if I have the education/training necessary to recertify my credential?
- What if my credential has lapsed? What is the process to recertify a lapsed credential?
- What are the fees if I am recertifying a lapsed credential?
- What is the process if I am beyond 12 months of my expiration date of my credential? Can I still recertify?
- If I recertify a lapsed credential, does my expiration date change?
- If I am having trouble logging into my online account, what should I do?
- I can't log in to my account. What should I do?
- I tried to make an online account, but it said “Access Denied”. What should I do?
- How can I update my information in my account?
There are two methods to recertify. You can use the online recertification process or you can download the PDF of the Recertification Application – both are listed to the left on this page of the website. To use the online recertification method, you must be a registered user of the website. PCB must approve all online accounts. Email email@example.com letting us know you want to be a registered user on the website and we will activate your online account.
Recertification requirements per credential and fees are listed in the Recertification Application.
The earliest you can recertify is three months prior to your expiration date.
There is a Credential Search/Verify A Credential on the homepage of the website. Just put in your last name and your credential will appear showing credential held, issue date, expiration date, and credential status.
No, training certificates are not to be sent in with your Recertification Application. Instead, you will list the trainings you have received over the two-year time frame. If you are randomly selected for a recertification audit, you will be notified in writing and at that time you will be required to submit photocopies of your training certificates. If you send in copies of your certificates of completion for trainings with your Recertification Application, these will not be reviewed at the time of your recertification and will be discarded.
Yes, but waiting until the day your credential expires does not allow any room for error in recertifying in the event you run into issues, particularly if you are attempting to recertify online. It is highly recommended that you do not wait until the day your credential expires.
Certificates are only printed about every 7-10 business days so allow at least that much time.
Social Security Numbers are used as a unique identifying number as many certified professionals have the same or very similar names. You are only required to include the last four digits.
Yes, employment is not a requirement for recertification.
Yes, however you must be sure that they include your name with or on the check. If it is not included, we have no way to match it up with your Recertification Application. Your recertification will not be processed until payment is received.
Yes, but know that faxing is an unreliable technology. Even if you get a confirmation that your fax went through, you should email firstname.lastname@example.org to confirm receipt.
Email notifications are exclusively used. If we do not have a current email address for you, you will not receive any notice. You are responsible for notifying us if your email address changes. Further, it is always the responsibility of the certified professional to be aware of an expiring credential and to take the necessary steps to recertify on time, regardless of any formal notification.
Acceptable documentation is required to change a name of a certified professional. Documentation can include a copy of a marriage license, divorce decree, etc. Click here for the Name Change Form.
Yes, you may change a subsequent credential expiration date to match the expiration date of your primary (first) credential. Click here for the Expiration Date Change Form.
Look at your certificates and find your issue date. The credential you earned first, is your primary credential.
We do not offer extensions for your expiration date. Contact the office to determine next steps and options that may be available to you if you are unable to recertify on time.
Recertification for those who are retiring is optional. An optional Emeritus Status has been established for those who wish to remain connected to PCB.
Yes, a three-hour ethics training is required every two years to recertify for all credentials EXCEPT the CRS. CRS requires 6 hours in ethics and 3 hours in confidentiality every two years.
There is no limit to the number of hours that are online.
The Recertification Application includes a description of the education/training hours required for each credential. Reviewing the application at least several months prior to your recertification date will help determine if your earned hours are in line with recertification requirements.
You can still recertify your lapsed credential up to 12 months beyond your expiration date. The process is the same. Complete either the online recertification process or download the PDF of the Recertification Application to complete.
You owe the normal recertification fee for your credential(s) PLUS the $50 reinstatement/lapsed fee.
No, you cannot recertify if you are beyond 12 months of your expiration date. You would have to re-apply for your credential meeting all current requirements. Request a re-application by emailing email@example.com.
No, your expiration date does not change. If your lapsed credential expired on 7/15/2023 and you recertify late, your new expiration date will be 7/15/2025.
Try a different email address. You need to use the same email address for which you first established your account on the website. If you no longer have access to that email address, email firstname.lastname@example.org with an updated email address. If you still cannot login, please email us and we can assist you.
First, you must have an activated online account with us. Just because you receive emails from PCB does not mean you have an activated online account. If you do not have an activated online account with PCB, email email@example.com and ask for assistance. PCB must initiate this activation. If you do have an activated online account, try a different email address. You need to use the same email address for which you first established your account on the PCB website. If you no longer have access to that email address, email firstname.lastname@example.org with an updated email address. If you still cannot login, please email us and we can assist you.
Access to accounts on the PCB website are for certified professionals only. Trainings are not tracked through accounts. If you need to confirm registration or attendance at a PCB training, email email@example.com. In order to use the online Recertification Application you need to have an account on the PCB website. If you do not have an account, or you are unsure of your username, what email address you used to sign up, or your email address has changed, email firstname.lastname@example.org. You can also download the PDF version of the Recertification Application on the homepage of the website.
Only PCB staff can update your contact information on your account. If you want to change any information, email email@example.com.
- Recertification record keeping is the responsibility of the certified professional. All recertification documents and application forms should be submitted together. Keep copies of everything submitted.
- Education must be acquired no earlier than two years prior to the applicant’s current expiration date.
- Recertification is considered late if you are mailing it and it is postmarked after your expiration date. Recertification is consider late if you are submitting it electronically and it is after your expiration date. If recertification is not completed prior to the expiration date, it is considered lapsed.
- Education is defined as formal, structured instruction in the form of workshops, seminars, institutes, in-services, and college/university credit courses and distance learning/online courses.