Recertification FAQs

Recertification FAQ's are divided into three sections: General, Education & Lapsed Credential. You can click on each title below to jump to that section for a list of questions, or you can scroll down to select your question. Once you click on the question, it will take you to the location of the answer. Please review the FAQs carefully. If you do not see the answer to your questions below, you may email info@pacertboard.org

 

GENERAL | EDUCATION | LAPSED CREDENTIAL

 

 

GENERAL 

How do I recertify?

Where can I find the requirements and fee to recertify?

How soon can I recertify?

I am not sure what my expiration date is for my credential. Is there a quick and easy way to find out?

Do I send in copies of my training certificates with my recertification application?

Can I recertify on the date my credential expires?

How long after I recertify does it take to receive my new certificate in the mail?

Do I need to provide my Social Security Number on my recertification application?

If I am not currently employed or employed in a different field, can I still recertify?

If I am having trouble logging into my online account, what should I do?

If my employer is paying for my recertification, can they send the payment separately?

Can I fax my recertification application?

How am I notified that I have a credential needing to be recertified?

What if I have a name change?  What does PCB require to change my name?

I have more than one credential with PCB and they expire on different dates?  Is there any way to align them so they have the same expiration date?

I can't log in to my account. What should I do?

 

EDUCATION 

Is an ethics training required each time I recertify?

How many recertification hours can be from online trainings?

How do I identify if I have the education/training necessary to recertify my credential?

What do I do if my recertification education/training hours have not received prior PCB approval?

Is there a way to find out if my education/training hours have PCB approval?

 

LAPSED CREDENTIAL

What if my credential has lapsed?  What is the process to recertify a lapsed credential?

What are the fees if I am recertifying a lapsed credential?

What is the process if I am beyond 12 months of my expiration date of my credential?  Can I still recertify?

If I recertify a lapsed credential, does my expiration date change?

 

 

 

GENERAL

 

How do I recertify?

There are two methods to recertify. You can use the online recertification process on the PCB website or you can download the PDF of the recertification application – which is also on the homepage of the PCB website in the Recertification box on the left side about half way down. To use the online recertification method, you must be a registered user of the PCB website.  PCB must approve all online accounts.  Email info@pacertboard.org letting us know you want to be a registered user on the website and we will activate your online account. 

 

Where can I find the requirements and fee to recertify?

Recertification requirements per credential and fees are listed on page 3 of the recertification application.

 

How soon can I recertify?

The earliest you can recertify is three months prior to your expiration date.

 

I am not sure what my expiration date is for my credential.  Is there a quick and easy way to find out?

PCB has a Credential Search on the left side of the home page of the PCB website.  Just put in your last name and your credential information will appear showing credential held, issue date, expiration date, and credential status.

 

Do I send in copies of my training certificates with my recertification application?

No, training certificates are not to be sent in with your recertification application.  Instead, you will list the trainings you have received over the two-year time frame. PCB uses an audit system for recertification.  If you are randomly selected for a recertification audit, you will be notified in writing and at that time you will be required to submit photocopies of your training certificates.

 

Can I recertify on the date my credential expires?

Yes, but waiting until the day your credential expires does not allow any room for error in recertifying in the event you run into issues, particularly if you are attempting to recertify online.  It is highly recommended that you do not wait until the day your credential expires.

 

How long after I recertify does it take to receive my new certificate in the mail?

Certificates are only printed about every two weeks so allow at least that much time.

 

Do I need to provide my Social Security Number on my recertification application?

PCB uses social security numbers as a unique identifying number as many certified professionals have the same or very similar names. If you are not comfortable listing the entire number, include the last four digits only.

 

If I am not currently employed or employed in a different field, can I still recertify?

Yes, employment is not a requirement for recertification.

 

If I am having trouble logging into my online account, what should I do?

Try a different email address. You need to use the same email address for which you first established your account on the PCB website. If you no longer have access to that email address, email info@pacertboard.org with an updated email address. If you still cannot login, please email us and we can assist you.

 

If my employer is paying for my recertification, can they send the payment separately?

Yes, however you must be sure that they include your name with or on the check. If it is not included, we have no way to match it up with your recertification application. Your recertification will not be processed until payment is received.

 

Can I fax my recertification application?

Yes, but know that faxing is an unreliable technology. Even if you get a confirmation that your fax went through, you should email info@pacertboard.org to confirm receipt.

 

How am I notified that I have a credential needing to be recertified?

PCB exclusively uses email notifications. If we do not have a current email address for you, you will not receive any notice.  You are responsible for notifying PCB if your email address changes. Further, it is always the responsibility of the certified professional to be aware of an expiring credential and to take the necessary steps to recertify on time, regardless of any formal notification from PCB.

 

What if I have a name change?  What does PCB require to change my name?

Acceptable documentation is required to change a name of a certified professional.  Documentation can include a copy of a marriage license, divorce decree, etc.  Click here to download the Name Change Form. 

 

I have more than one credential with PCB and they expire on different dates?  Is there any way to align them so they have the same expiration date?

Yes, you may change a subsequent credential expiration date to match the expiration date of your primary (first) credential. Click here to download the Expiration Date Form. 

 

I can't log in to my account. What should I do? First, you must have an activated online account with us. Just beause you receive emails from PCB does not mean you have an activated online account. If you do not have an activated online account with PCB, email info@pacertboard.org and ask for assistance. PCB must initiate this activation. If you do have an activated online account, try a different email address. You need to use the same email address for which you first estalblished your account on the PCB website. If you no longer have access to that email address, email info@pacertboard.org with an updated email address. If you still cannot login, please email us and we can assist you. 

 

 

 

EDUCATION

 

Is an ethics training required each time I recertify?

Yes, a three-hour ethics training is required every two years to recertify for all credentials EXCEPT the CRS.  CRS requires 6 hours in ethics and 3 hours in confidentiality every two years.

 

How many recertification hours can be from online trainings?

There is no limit to the number of hours that are online.

 

How do I identify if I have the education/training necessary to recertify my credential?

The recertification application includes a description of the education/training hours required for each credential. Reviewing the application at least several months prior to your recertification date will help determine if your earned hours are in line with recertification requirements.

 

What do I do if my recertification education/training hours have not received prior PCB approval?

Use the Individual Education Approval application to submit education that has not received prior PCB approval. Complete this form for each non-PCB approved training and submit all other required documentation as listed in the application. Click here to download the Indvidual Education Approval Form. 

 

Is there a way to find out if my education/training hours have PCB approval?

Yes, you can search the PCB database for approved education by clicking here. The database contains 24 months of approved trainings and can be searched by training title, sponsoring organization, and date of training both for live and distance learning trainings.

 

 

LAPSED CREDENTIAL

 

What if my credential has lapsed?  What is the process to recertify a lapsed credential?

You can still recertify your lapsed credential up to 12 months beyond your expiration date.  The process is the same.  Complete either the online recertification process or download the PDF of the recertification application to complete.

 

What are the fees if I am recertifying a lapsed credential?

You owe the normal recertification fee for your credential(s) PLUS the $100 reinstatement fee.

 

What is the process if I am beyond 12 months of my expiration date of my credential?  Can I still recertify?

No, you cannot recertify if you are beyond 12 months of your expiration date.  You would have to re-apply for your credential.  Request a re-application from PCB by emailing info@pacertboard.org.

 

If I recertify a lapsed credential, does my expiration date change?

No, your expiration date does not change.  If your lapsed credential expired on 7/15/2017 and you recertify late, your new expiration date will be 7/15/2019.

 

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