ESSENTIAL DUTIES:
1. Receive check-in calls from participants and monitors regarding the participant’s compliance with agreement. Assist them with any treatment/monitoring concerns and follow through with any that need case management discussion or attention from senior staff. Review with program director/medical director immediately if necessary. Notify staff via e-mail or case conference of problems with compliance or other concerns.
2. Receive and manage healthcare professional referrals. Assist in planning intervention and clinical assessment process with medical director and other PAMP staff.
3. Perform reviews of participant charts to ensure their compliance with their agreement. These reviews occur approximately every three months. During these reviews, the case manager will:
a. Review chart to ensure the following items are up to date.
• Urine test results
• Therapy reports
• Workplace monitor reports
• Check-in calls
• Meeting attendance reports
• PHP monitor reports
• Advocacy letter requests have been sent
b. If these items are not in compliance, send letter or database message for participant to contact the PAMP.
c. If no response to contact, meet with PAMP staff to determine follow up.
d. Bring any cases of non-compliance with monitoring requirements to the attention of PAMP staff.
4. Ensure that pending cases are being reviewed on a timely basis and evaluations and treatment referrals are being followed. When questions arise, discuss with PAMP staff.
5. Assists in maintaining a visible tracking mechanism showing current status of all pending cases.
6. Consult with case management team, program director, medical director and PAMP staff about case management issues as needed.
7. Communicate with treatment centers and therapists to obtain status/progress reports on participants.
8. Participate in the presentation of monitoring agreements with new participants in conjunction with the medical director and/or other PAMP staff.
9. Receive and manage new referrals. Assist in planning intervention and clinical assessment process with case managers, director and medical director and other PAMP staff as needed.
10. Make referrals for clinical assessment and treatment services.
11. Review and recommend action on check-in call requests, discussing with other case managers, medical director, and other staff as necessary.
12. Participate in case conference review involving medical director and all other staff.
13. Assist in maintaining the PHP database to ensure that it is up to date and suggest any corrections to facilitate data entry.
14. Actively assesses and improves contributions to company culture by practicing advocacy meaningfully, encouraging and respecting individuals' ideas and experiences, elevating colleagues' confidence to bring their whole and best selves to work, and navigate all communication based in active listening and thoughtful dialogue.