Employment Opportunities

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This position provides advanced level administrative support across various programs. Activities include data collection and reporting, surveying, overseeing the coordination of care across programs, CQI activities, participating in huddles, and scheduling and assuring patient access to care. The Coordinator will work closely with his/her Direct Supervisor and collaboratively with other Department Supervisors within the agency.

Clinical Care Coordination is provided to the following departments: Assertive Community Treatment (ACT), Case Management, Clinical, Integrated Medical, and Wellness..

Berks Counseling Center
Reading, PA

Essential Job Functions
1. Provides outreach and a high level of customer service to referrals sources and collaborative partners.
2. Provides direct administrative assistance to departments noted above.
3. Participate in overall compliance with all CCBCH, insurance, licensing and other standards and relevant laws/regulations that govern clinical care.
4. Supports internal operations within and across programs.
5. Assists with the accuracy, timeliness, and compliance of information contained in the electronic health record (EHR).
6. Keeps up to date on standards and regulations attending trainings, webinars, and community events on same.
7. Assists with clinical screenings and patient surveys.
8. Provides active outreach to clients for no shows, routine follow up, re-engagement, and identifying and resolving barriers to maintaining care.
9. Participates in daily huddles sharing relevant data and facilitating patient access to care.
10. Develop an understanding of trauma and how it impacts others.
11. Incorporate trauma informed practices into job duties and responsibilities, including interactions and communications with others.
12. Be an active member of BCC’s culture of caring through positive and engaging social interactions.
13. Be proficient in the use of Microsoft Office, EHR, and general office technology.
14. Conduct standardized pre-screenings.
15. Schedule and present at treatment plan meetings.
16. Performs all other related duties and responsibilities as assigned.


As of 11/08/2021, employment consideration will be given only to vaccinated candidates.

Minimum Qualifications
Associates Degree plus at least one (1) year of experience working in a health or behavioral healthcare setting or in a similar capacity. Bilingual (English/Spanish) preferred. Knowledge of or experience with trauma-informed approaches preferred.
To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made.

Knowledge, Skills, and Abilities
• Knowledge of BCC clinical and administrative operations, services, policies and procedures.
• Knowledge of confidentiality laws at the state and federal level, as well as organization privacy practices.
• Knowledge of the Integrated Care model.
• Knowledge of Electronic Health Records.
• Knowledge and understanding of trauma and how it impacts others.
• Skilled in active listening and collaborative communication.
• Skilled in managing competing priorities.
• Skilled in oral and written communication.
• Skilled in operating office and technological equipment and software.
• Ability to follow written and oral instructions.
• Ability to learn and utilize software applications to assist in the goals and objectives of the position.
• Ability to assist in creating and/or create program reports that are clear, concise, and aid in organizational decision making.
• Ability to analyze data and recognize and report on trends.
• Ability to communicate professionally with coworkers and patients.
• Ability to organize daily activities effectively.
• Ability to work independently and meet managerial goals.
• Ability to engage in honest, transparent, and respectful interactions with others.
• Ability to act with integrity and work from a place of empathy and compassion.

Contact Info

To apply for a BCC position, please visit our website: berkscounselingcenter.org/careers.