Responsibilities/Duties

- Attend and actively participate in required Community Health Worker trainings and onboarding activities for the Health Federation and Community Doula Support Program.
- Conduct social needs screenings using standardized tools during participant encounters.
- Assess participant needs related to housing, food, transportation, employment, childcare, healthcare access, and other social services.
- Provide referrals to healthcare providers, doula services, and community-based resources.
- Support participants with “warm handoffs,” including making direct contacts with service providers and scheduling appointments.
- Accompany participants to appointments when needed (e.g., prenatal visits, social service intakes).
- Follow up to ensure successful connection and satisfaction with referred services.
- Collaborate with doulas to support participants through pregnancy, birth, and postpartum transitions.
- Reinforce doula care plans and provide additional navigation or advocacy support.
- Help educate participants about available services, health system navigation, and community resources.
- Engage in monthly CHW learning collaborative sessions for professional development and peer learning.
- Share insights, challenges, and success stories to improve service delivery and convey community impact
- Comply with all applicable laws and regulations, including those governing participant privacy and data security (e.g., the Health Insurance Portability and Accountability Act [HIPAA])
- Participate in data collection and reporting
- Additional duties and responsibilities as assigned

Work Environment: 80% Field Work, 20% Office Work. This position also requires extensive time in the community conducting home visits and linking participants to care, some nights and weekends, and attendance at regularly scheduled meetings and trainings. Standard office setting with extended periods at the workstation and periodic use of office equipment.