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The person in this position will be responsible for providing a broad array of crisis supports for patients of Berks Counseling Center. This would include the provision of services on site and in the community. Close collaboration with community hospitals, rehabs, and our crisis DCO are additional responsibilities of this position.
1. Provide screening, assessment, and evaluation of patients experiencing a crisis, either on site, on the phone, or in the community.
2. Determine severity of each crisis call or encounter.
3. Record crisis phone calls in a Critical Incident Log and complete Critical Incident Report.
4. Refer patients to community-based emergency response systems or other appropriate services.
5. Work collaboratively with SAM, TASC, hospital emergency departments, inpatient treatment facilities, and law enforcement.
6. Meet with patients in crisis when primary counselor is not available.
7. Provide follow up support for all patients within 24 hours of crisis to determine patient needs.
8. Serve as a member of the Health and Safety/Crisis Committee.
9. Play a key role in post crisis debriefing.
10. Provide screening, assessment, and evaluations as needed at DCO’s and satellite locations. Work collaboratively with DCOs in care coordination related to crisis situations.
11. Utilize collaborative documentation to complete clinical documentation that meets compliance standards, medical necessity guidelines, and agency standards as to timeliness and accuracy of documentation.
12. Maintain established productivity standards.
13. Actively participate in clinical supervision, integrated care meetings and daily huddles.
14. Attend staff meetings and community meetings/committees as assigned.
15. Provide community outreach and networking related to clinical services, particularly crisis supports.
16. Maintain appropriate credentials and attend ongoing training and education as required by licensure, certification and/or agency policy.
17. Prepare reports as requested.
18. Work closely with other treatment staff, case managers and other outside persons involved in a client’s care to assure effective coordination of care, including the promotion of health and wellness.
19. Meet all insurance and funding source requirements.
20. Work a flexible schedule that meets the needs of the patient population served.
21. Develop an understanding of trauma and how it impacts others.
22. Incorporate trauma informed practices into job duties and responsibilities, including interactions and communications with others.
23. Be an active member of BCC’s culture of caring through positive and engaging social interactions.
24. Demonstrates a commitment to diversity, equity, and inclusion.
25. Demonstrates skill in understanding of cultural differences.
26. Perform all other related duties and responsibilities as assigned.
Bachelor’s degree with at least one (1) year direct counseling experience (or relevant internship) and ability to get PCB certification within one year required. Master’s degree in a related social service field with at least three (3) months direct counseling experience (or relevant internship) preferred. LSW, LCSW, or LPC applicants with counseling experience in drug, alcohol and/or mental health preferred. Valid PA Driver’s License and the ability to drive, travel and provide community-oriented services required. Bi-lingual: English/ Spanish preferred. CAC a plus. Knowledge of or experience with trauma-informed approaches preferred.
To perform this position successfully, an individual must be able to perform each essential function satisfactorily.
Apply to our job openings by going to bit.ly/BCCJOBS!