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The New Member Enrollment Specialist will be responsible for outreaching to potential new members referred by health plans, educating them on AbsoluteCARE, enrolling them as a new member.
• Collaborate with the Team to execute creative outreach strategies that will:
• Be in the community as the “feet on the street” to locate and engage potential new members from a targeted list, who might be hard to reach or locate
• Attract potential members to enroll at AbsoluteCARE as their PCP
• Effectively explain the benefits of enrolling at AbsoluteCARE
• Outreach to families and/or caregivers
• Schedule potential members for a tour of the center
• (Pre and Post Pandemic) Transport members to the center in your personal vehicle who:
• Are scheduled for a tour (possibly the same day they are located)
• Are scheduled for their New Member Appointment (scheduled from the tour)
• Report and enter daily outreach activities into CRM and update member’s /potential member’s addresses and phone numbers as needed.
• Successfully locate hard to find members utilizing creative strategies
• Enroll new members who choose AbsoluteCARE as their new PCP
• Establish trust and build meaningful relationships with members/potential members
• Promote AbsoluteCARE medical center as the “Go-To” resource for our members instead of using the emergency room or other fragmented higher cost medical resources
• Instill and promote AbsoluteCARE’s 5-star customer service philosophy in the medical center and in the community by promoting the AbsoluteCARE WAY
• High School Diploma or equivalent required
• Extensive knowledge of local city where office is located (zip codes, neighborhoods, homeless shelters, etc.)
• 2 years of outreach experience, specifically working in community, health, or social services.
• Must have a reliable personal vehicle and be willing to use for transport (Only candidates that meet this requirement should apply)
• Must have a valid driver’s license and insurance
• Ability to creatively locate members
• Personal and professional passion to help improve healthcare delivery
• Demonstrated respect for and experience with culturally diverse communities
• Ability to build and maintain relationships with a diverse population
• Strategic thinker: ability to analyze, develop and implement non-traditional solutions with results, understanding patient population and financial constraints
• Ability to multi-task, highly organized, and great communication skills
• Excels in developing real-world solutions and is quick to resolve and overcome obstacles
• Creative and enthusiastic
• Computer proficient in Microsoft Office, using emails, entering documentation into CRM, with the ability to learn new computer software
• Team and customer service oriented
Scott Udell | Manager New Member Enrollment
AbsoluteCare | Care Beyond Medicine
E: sudell@absolutecare.com |
O: 267-463-5856 C:215-779-2599
www.absolutecare.com