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Family First Health is seeking a Housing Care Coordinator to work at multiple locations within our organization. As a Housing Care Coordinator at Family First Health, you should have a positive and outgoing personality, excellent customer service skills, and strong organizational skills.


This position is more than just a job, it's an opportunity to learn and grow with a terrific team. We're dedicated to offering trustworthy service and care. The Housing Care Coordinator position will play a large role in that. If this sounds a like a good fit, we would love to hear from you.



  • Supports the case management team by being knowledgeable about local subsidized housing options and other private/non-private property management companies.
  • Serves as a resource to case managers by being a liaison with landlords and property management companies.
  • Ensures all clients applying for housing assistance meet all requirements for eligibility to receive funds
  • Assists clients with the completion of appropriate forms and ensures timely submission to remain in compliance with program guidelines
  • Adheres to all program regulations and policies
  • Monitors and assesses clients' needs and make referrals to community resources as needed.
  • Conducts client home visits if needed in a safe and constructive manner.
  • Utilizes case management tools such as strength-based case management and motivational interviewing to faciltate client retention in medical care and move clients toward independence and increased autonomy.
  • Maintains timely and accurate documentation of service provision in appropriate systems in accordance with established guidelines.
  • Maintains all documents in a working file for each active client
  • Communicates with interdisciplinary team, peers in other departments, managers, executives, patients and families, and other community agencies to ensure ongoing care for clients, to maintain connectedness, and for positive internal/external customer service.
  • Maintains a high level of patient confidentiality.
  • Completes internal and external trainings as required.
  • Attends and actively participates in both internal and external meetings as required
  • Performs all other job related duties as assigned



  • High school diploma or general education degree (GED) or equivalent combination of education and experience
    Experience: two to four years related experience and/or training.
  • Valid Drivers' License and ability to travel for client needs and make home visits.
  • Knowledge of HIPAA, OUD, or case management tools orlechniques.
  • Knowledge of computer software applications (Microsoft Office Applications, others).
  • Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions.
  • Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
  • Excellent customer service skills
  • Skill in operating office equipment
  • Ability to develop and maintain a list of community resources.
  • Ability to work in, and respond to demanding environment.
  • Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
  • Ability to work efficiently and accurately with strong attention to detail.
  • Ability to sort and file materials correctly by alphabetic or numeric systems
  • Ability to establish and maintain effective working relationships with patients, employees, and the public.
  • Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks.



Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Case Manager position such as:

  • Frequent exposure to disease, infection, virus, blood and bodily fluids;
  • Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion;
  • Requires correct vision and hearing to normal range;
  • Frequent travel between work sites and home visits with exposure to weather conditions;
  • Frequent contact with patients and others in their homes under a wide variety of circumstances;
  • Subject to varying and unpredictable situations;
  • Occasional to frequent exposure to patient and/or environmental elements such as but not limited to pets, pests, weapons, drugs or poor home maintenance
  • Occasional lifting and carrying of supplies and equipment;
  • Frequent competing demands, frequent changes, delays, or unexpected events;
  • Frequent use of common PPE/Safety equipment;
  • Frequent bending, standing, stair climbing, walking, turning, reaching, and;
  • Occasional stooping, crouching, kneeling or bending.


Employee Benefits

  • 3 Weeks of Paid Vacation per year
  • 6 Days Paid Sick Leave Time per year
  • 4 Personal Days per year
  • No Late Evenings or Weekend Hours
  • Paid Time Off on Holidays
  • Health, Dental, & Vision Insurance Plans
  • Short Long Term Disability and Life Insurance
  • 403(b) Retirement Plan
  • Tuition Reimbursement Opportunities
  • Attention to work-life balance
  • Opportunity for growth and advancement
  • And More!


COVID-19 Vaccination Requirement: Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified emplovees with disabilities or for a sincerely held religious belief, practice, or observance

Family First Health
York, Pa
Contact Info

Sherlynn Kluegel

Phone: (717) 801-4839

Email: skluegel@familyfirsthealth.org