• Conduct confidential, quality assessments, that are gender-responsive and trauma-informed, utilizing PCPC criteria to determine the appropriate level of care. Assessments are usually conducted in the community.
• As a member of the POWER Connection team, using a strength-based and trauma-informed approach works collaboratively with clients and other treatment team members (internal and external) to help support clients in their treatment and recovery.
• Provide clinical consultation to referral resources, Mentors, family members, and others to help support clients in their recovery.
• Work closely with clients to engage them in the decision-making process and help them understand the benefits of the assessment and accessing the appropriate level of care as indicated.
• Collect and review referral information upon assignment of clients from the referral source and consult with other involved professionals as needed to support coordination of services and scheduling of client interviews.
• Coordinate with the Intake Coordinator as needed to call client or send email reminder to confirm appointment date, time, and location of the assessment.
• Collect information from collateral resources to aid in determining diagnosis and need for treatment.
• Based on the assessments, make referrals to the most appropriate programs and agencies in an effort to help clients access the right level of care to best meet their treatment needs.
• Assist clients with scheduling an admission or first appointment date at the program or facility that they are referred to.
• Monitor client access to and involvement with treatment and other providers to help address barriers to treatment and the recovery process. Follow up with client within seven days of referral to assess process and client’s satisfaction with adjusting to the program.
• Provides transportation for Clients to intake appointments and other appointments as needed.
• If client is admitted to one of POWER’s programs as a result of the screening and assessment, coordinate the admission and intake with the appropriate POWER staff to ensure a timely and smooth transition into treatment for the client. If client is referred to a program of another agency, forward screening, assessment and PCPC Summary Sheet, and required consents, to the agency that the client is being referred to.
• If client does not keep assessment appointment, follow up with client by phone, mail or email; offer to reschedule the appointment.
• Work collaboratively with client’s funding sources to obtain initial authorizations for reimbursement for intervention and recovery support services.
• Work cooperatively with the legal system to ensure coordination of services including Court appearances when appropriate.
• Complete paperwork requirements and maintain quality, up-to-date clinical records; including Outcomes Survey information and information for invoicing for services. Enter necessary information into POWER’s database/EMR system.
• Consult with supervisor and/or POWER’s psychiatrist as needed.
• Be knowledgeable about other drug and alcohol treatment agencies and programs and maintain list of resources that can be shared with clients.
• Be knowledgeable about and remain in compliance with internal and external policies, procedures, regulations, and standards; including, for example, all of POWER’s policies and procedures and Quality Assurance Plan, DDAP requirements, State Licensing standards, County Monitoring requirements, and managed care regulations.
• Participate in all staff development and training as required.
• Participate in assigned meetings, staff development and trainings.
• Provide back-up assistance to Therapists with group therapy and psycho-education groups as necessary.