Employment Opportunity: Warm Hand Off (WHO) RSS - On Call

Berks County TASC
Berks County

This position is located in the community at large and serves the Penn State St. Joseph’s Hospital Emergency Department. The primary role is to act as a liaison to connect patients to detoxification, rehab, or MAT outpatient services, provide support and education to the patient and his/her loved ones, and provide encouragement, coaching, and recovery information to the patient. Primary population served will be opiate overdose survivors; secondary population served will be patients presenting in opiate withdrawal; tertiary population served will be any patient presenting with a substance use disorder. This is a peer support role. Staff will interface professionally with medical and social work staff.


• Answer all incoming calls from the WHO Hotline
• Respond to calls in-person within 30 minutes
• Meet with all opiate overdose survivors and their presenting loved ones
• Meet with patients presenting with substance use disorders, when requested by hospital staff
• Provide support, encouragement, hope, substance use disorder information, and resource information to patients, families, and hospital staff
• Obtain patient information and consents/releases
• Conduct bed searches for possible admission into detoxification or residential treatment facilities
• Fax information to providers, as requested
• Schedule transportation to detox/rehab
• Provide facility information to patient and presenting loved ones
• If client is medically cleared and cooperative, may transport to TASC offices during business hours for detox placement
• Enter all required data into CPR-Web
• Fax RSS referral forms, consents, and additional WHO paperwork to TASC daily
• Interface with hospital staff professionally at all times
• Provide follow up information to Client Services Supervisor and/or Executive Director


• High School Diploma or GED, minimum
• Active CRS (Certified Recovery Specialist) credentials from PCB (PA Certification Board)
• 3+ years of continuous sobriety/identifying as being in long-term recovery from a substance use disorder
• Valid/active PA Driver’s license and daily access to insured automobile
• Ability to use a laptop, fax machine, and type

Contact Info: 

• Report directly to Client Services Supervisor and/or Executive Director
• $50/day (24 hours shift; 3p-3p); $25 per hour for all calls/community work; mileage paid at IRS rate

To apply: send your resume to kferguson@berkstasc.org

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